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Over the past few years organization have had to make quick and difficult decisions. When COVID-19 hit, all businesses were forced to decide how they were going to run their business and meet new mandates. If you’re like most businesses, you needed solutions to support remote work and collaboration. Were these decisions well thought out and help your business meet long-term goals? Or were they a reaction and quickly implemented to get business running remotely?
Two years into the pandemic, many businesses are starting to evaluate whether the technology solutions and products they implemented to help them adapt to a remote workforce and provide a touchless customer experience are practical in the long run. For a better future, it’s critical to think beyond mere tech acceleration and embrace smart tech acceleration.
Tech acceleration is all about quick implementations that resolve short-term problems, whereas smart tech acceleration is about implementing technology that supports the organization’s long-term goals and vision.
It is crucial to take into consideration top tech trends and emerging technologies to carry your business successfully into the future, and a must when planning for a smart tech acceleration.
Let’s take a look at some of the trends predicted to make waves in 2022:
Total Experience Will be the New Strategic Differentiator
Total experience combines both customer and employee experiences (CX and EX). Total experience improves the overall experience and is achieved by breaking down silos and integrating technology with employees, customers, and users. It focuses on meeting the needs of customers and employees to achieve better, meaningful, long-term business outcomes.
According to experts, by 2026, 60% of large enterprises will use total experience (TX) to transform their business models to achieve world-class customer and employee advocacy levels. (1)
Generative AI Applications Will Rise
Generative AI is a catch-all term for artificial intelligence that uses unsupervised learning methods to produce new artifacts. Experts predict that by 2025, over 10% of all data will be generated by these methods.2 Beware, with any program, a human has written that code and it can share a persons’ same implicit biases.
Many progressive companies are paying bounties to address the problem caused by biases. For example, to address this issue, Twitter launched a bias bounty program in 2021, awarding a cash prize to a student who demonstrated that an image-cropping algorithm favored a particular face type. Despite the challenges associated with generative AI, when used correctly, it can be transformative.
Smart Infrastructure Adoption Will Grow
In 2022 experts expect smart infrastructure investments to grow drastically. It is clear that IoT and edge technologies that run on advanced networks like 5G can enable smart, connected ports, roads and trains.3 This goldmine should not be overlooked by proactive businesses since it will undoubtedly serve as a catalyst for growth.
Smart infrastructure provides a chance for small and medium businesses (SMBs) to take advantage of the same technologies as enterprise level businesses, improving their digital capabilities and making business operations more productive.
Smart Infrastructure has the Following Advantages:
- Seamless collaboration allows your business to be more agile.
- You can improve your business and make better decisions with access to more comprehensive data.
- You can identify problems areas and improve overall efficiency and effectiveness with real-time performance based analytics.
Partner for Success
Are you ready to jump on board with emerging technologies? Don’t worry if you’re not sure what to do next. Working with an experienced MSP can help you intelligently integrate these technologies into your business and make smart tech decisions that will benefit you for the next five to 10 years and beyond.
To deep dive into the concept of tech acceleration, download our eBook.
