Microsoft 365 Migration & Support Services
Microsoft 365 Migration Services and
Ongoing Support from a Certified Microsoft Partner!
ISOCNET’s team of experts will provide you customized white-glove onboarding and continuous support for a smooth Microsoft 365 migration. Our team will collaborate with you on your needs, current environment, and desired environment to plan out your migration to Microsoft 365. We help you avoid downtime with peace of mind that all of your data is there. Our consultants will make sure you get the right product mix, saving you money, so you only pay for what you need. Our ongoing support will increase productivity with training to educate your users on how to utilize the services and get the most out of Microsoft 365.
Learn more about our Microsoft 365 migration services below, or get started with a free consultation.
Mail Migrations
No matter what email system you are coming from, our Microsoft 365 Migration experts will migrate all of your email data into the Microsoft 365 Cloud. Your email, contacts, calendars, and tasks will be migrated into your new Microsoft 365 account. Our checklist will allow us to address all of your email boxes and plan out the set up and migration. Once the migration is scheduled, our team will make sure everyone is set up and email is flowing as desired. This includes all devices, even mobile devices, and that multi-factor authentication (MFA) is properly working and set up for each user.
OneDrive Migrations
Think as OneDrive as your new C:/ Drive. This is your personal cloud storage that you can access from anywhere, anytime. We will migrate and sync all of your C:/Drive (or user drive) and desktop files to OneDrive. Once the files are migrated, we will train you how to easily save, change, and view your files. If your organization allows it, you may also share large files with people outside of your organization. This can eliminate third party apps like DropBox for large file sharing. Version control is turned on you can save past changes or revert back if desired.
Server Migrations
Whether you have an in-house server or a cloud server that hosts all of your user files and shared files, our migration team will set up your SharePoint sites to match the existing server permissions. All files are migrated and synced. Each user can choose what files they want synced to their desktop vs accessing them through a web browser. When the files are synced, they are available through your file explorer. Our team will mimic your existing permissions on the SharePoint site. We will guide you through workflow set ups if desired and more! When you are ready to get rid of all of your in-house servers, including your Domain Controller/Active Directory, we can take care of that too! We can help simplify your network while increasing your security.
Software Downloads
If you choose to take advantage of downloading a current version of the Microsoft Office Suite, our team will install the new software when you connect to the new environment. The Office Suite includes: Outlook, Word, Excel, PowerPoint, OneNote, Access, and Publisher. Users can at anytime download the same software through the Microsoft portal on secondary devices. Depending on your plan, we will install OneDrive and Microsoft Teams onto the devices. The latest software gives you newest features available and is backwards compatible. Meaning if you have older versions of files, you still can work with them in compatibility mode.
How Does a Microsoft 365 Migration Work?
As the first step in a Microsoft 365 migration, your dedicated project manager will go through the migration checklist and set expectations. This will ensure the set up meets your requirements. Our experienced team will guide you through the licensing so you get all of the features your business needs. Each phase of the migration will be planned out in detail and scheduled accordingly, from setting up your new environment to migrating your data to reconfiguring your systems to connect to the new systems. You can choose from a variety of Microsoft 365 training plans to suit your needs the day you go live. This can be with an administrator, in a group setting, or one-on-one training with each user.
What to Expect After a Microsoft 365 Migration
Once your Microsoft 365 migration is completed, your systems will be reconnected to the new email and file systems. Training can increase your user adoption time so everyone is productive day 1. Most users find it easy, as the systems are there and automated. If you use Outlook prior to the migration, not much will change, except you will have more features. With our Microsoft 365 support plans, if you have any questions or issues that may arise, our team is a phone call or email away to work through any users’ needs. Having a dedicated support team for all your users makes working through changes easy.
Ongoing Microsoft 365 Support
In addition to Microsoft 365 migration services, ISOCNET provides ongoing support for your Microsoft 365 account. Not only will our team manage your licenses, users, and settings, a Dedicated Account Manager will collaborate with you to keep you informed of the ever-growing features available to you. We want you to get the most out of your Microsoft 365 account. We create a road map for you to meet your goals, keeping you informed of the benefits and providing support so you can take advantage of the services included in your plan.
What ISOCNET Customers have to say
"Fantastic company with an impressive skill set and even better customer service. Our firm is extremely happy with our new website. Hire them!"
Amanda
"I can't express how much it means to me that I know you always have my back when it comes to the website! Trust is everything! Thank you so much for all you do!!"
Mary
"I can't think of a better way to say ISOC is great than: They do what they say they are going to do, when they say they are going to do it and for the price they say they are contracting for. I've been with them since the beginning (1998)."
Chuck Klein
"Very quick responsive answer to my complicated issue."
Russ Connors
"Hi Kelly, We’re super pleased with how quickly you guys were able to help us out. Thank you so much for jumping in and to get the issues resolved and the site back up. "
Best, Lisa
"At ISOC you get to talk to a knowledgeable live individual, you are not left waiting on hold, you never get pushed into voice-mail hell or AI bots, and you get follow up without having to ask for it. Thanks, John, you saved me a lot of anxiety and effort."
Richard
"Also, I would like to comment on your professionalism and ease of handling things for us over the past several years as we are technically challenged. You and Kelly make us want to continue working with ISOC!!"
David
"Over the past two years I have had the pleasure of working with two of your support personnel, John and Tommy. Both times I needed assistance in getting my e-mails up and running. Both of your employees are skilled, knowledgeable and responsive. They represent your organization very well!"
Bill
"Hi Kelly, I want to let you know that John from Support was absolutely fabulous helping me today. He was also very patient when I didn’t understand something. Have a great week."
Teri
"I was probably one of your first customers and have loved your service. Thank you for your great service."
Glenn
"I had my first PC before Windows 1.0 and the wide spread use of the internet. As technology increased, I had difficulty getting satisfactory response from various quasi support groups to respond to issues. That is , until I started with ISOC as my ISP. I am now semi-retired, but will still continue my relationship with ISOC. Any problem that I faced was always dealt with in a responsive and professional way. Also, I want make a special “shout out” to Tommy O’Donnell with your support group. He is a problem solver extraordinaire. He has the remarkable ability to communicate with someone like myself who barely can spell computer on good day. I have complete trust in his abilities and advice."
Jack
"Since switching to Office 365 from our inhouse email, our company has experienced almost zero email down time. The support we receive from the team at ISOCNET is friendly and professional and are very quick to address any issues that do come up. ISOCNET has been invaluable in their assistance as we move our sister companies into Office 365 also. I would highly recommend ISOCNET to anyone looking to move to Office 365."
Ed
"Been receiving great praise from our new website, it turned out fantastic!"
Mike
"It’s a pleasure to work with a business that values customers and shows it. I teach Marketing at UC and I always emphasize the importance of customer experience, both positive and negative. This is a great example of the former. "
Best, Mike
"In this day of negative feedback I wanted to take the time to say thank you for your EXCELLENT tech Tommy O who confidently led me through several problems and made my ISOC life so much better. Kudos to Tommy and the person smart enough to hire him! "
Grateful Customer - Brenda
"Rick: I just wanted to pass along that Kelly Berkemeier and Shelly Enda have been doing a fantastic job supporting The Circuit. They have been invaluable in helping us answer questions, make some changes and provide advice on how to move forward. Thanks for all ISOCNET does for us!"
Tracy
"Dear ISOC Management, I want to extend my sincere appreciation regarding Jesse Rowland. He has helped me fairly recently and yesterday decreasing my trash bin and helping me understand what I need to do next time. He offered to delete my trash bin and me not knowing it was from my tablet. Still learning how to use my tablet."
Gratefully, Missy
"Hi, All. I really want to pass on my thanks to ISOC for having Josh Miller on your team. I have been a member of ISOC for about 15 years. I have never had anything but wonderful, attentive service whenever I had a question or problem. Josh took it to another level with his patience with me being a complete non-techie, helping me frequently with both emails and phone conversations. He held my hand through a most difficult series of issues with my not understanding how to make things work. Thanks for having such a great employee!"
Scott
"Hi Kelly, I wanted to let you know how much I appreciate your great team in getting my website up and running. Cherie was excellent as the project lead and your tech team was great walking me through setup. Everyone was friendly, very responsive on getting back to me with answers to my questions and making changes. You were great too! I love the website and so does everyone that has seen it.
Tammy
"We have scheduled monthly status meetings with ISOC, what a welcomed change. It gives us the opportunity to be proactive instead reactive when making decisions about our network infrastructure."
Paul
"I've been favorably impressed with their depth of understanding of how to structure the website. While the work is ongoing, the engagement thus far has increased website traffic and inquiries. The team holds virtual meetings with the partner for communication and project progress updates. Above all, ISOCNET's breadth of understanding of the project needs ensures high-quality outcomes."
Rob
"An increase in sales and organic and paid traffic has resulted from ISOCNET's development work. The team was responsive and attentive to the unique needs of the client. Besides providing training, they also built the website in a way that the client could manage it independently."
Stephanie
"Thank you for your excellent Customer Service! It makes all the difference (and creates loyal customers). ISOCNET obviously understands that. Please forward this message to your superior, along with my congratulations on an employee that exceeds customer expectations."
Thanks, Dee
"Hi, I just wanted to let you guys know what a gem you have in Shelley Enda. She is patient, smart, down-to-Earth and always flexible. We have recently had changes in leadership that have caused us to slow down on web design. She has been invaluable in helping us get through this process. I am always telling her how great she is but I want to make sure that everyone else does too. She is an excellent representation of your company. Seriously, she bends over backwards to make us happy."
Thanks, Erin
"I have truly valued and appreciated our communication and if every vendor we contacted was as helpful and amicable, life would be a better place."
Tim
"Brandon was a pleasure to work with and already provided help with a few things that we were struggling with here. Have a nice weekend!"
Thank you, Laurice
"ISOCNET is a FANTASTIC group of professionals, they are experts in IT, data security, online marketing, website development & design and cloud services. The team is top-notch and consistently provide excellent customer service!! Their knowledge is extensive and they have experience in so many verticals and industries. I highly recommend their services!!"
Debbie Hill
What ISOCNET Customers have to say
"Fantastic company with an impressive skill set and even better customer service. Our firm is extremely happy with our new website. Hire them!"
Amanda
"I can't express how much it means to me that I know you always have my back when it comes to the website! Trust is everything! Thank you so much for all you do!!"
Mary
"I can't think of a better way to say ISOC is great than: They do what they say they are going to do, when they say they are going to do it and for the price they say they are contracting for. I've been with them since the beginning (1998)."
Chuck Klein
"Very quick responsive answer to my complicated issue."
Russ Connors
"Hi Kelly, We’re super pleased with how quickly you guys were able to help us out. Thank you so much for jumping in and to get the issues resolved and the site back up. "
Best, Lisa
"At ISOC you get to talk to a knowledgeable live individual, you are not left waiting on hold, you never get pushed into voice-mail hell or AI bots, and you get follow up without having to ask for it. Thanks, John, you saved me a lot of anxiety and effort."
Richard
"Also, I would like to comment on your professionalism and ease of handling things for us over the past several years as we are technically challenged. You and Kelly make us want to continue working with ISOC!!"
David
"Over the past two years I have had the pleasure of working with two of your support personnel, John and Tommy. Both times I needed assistance in getting my e-mails up and running. Both of your employees are skilled, knowledgeable and responsive. They represent your organization very well!"
Bill
"Hi Kelly, I want to let you know that John from Support was absolutely fabulous helping me today. He was also very patient when I didn’t understand something. Have a great week."
Teri
"I was probably one of your first customers and have loved your service. Thank you for your great service."
Glenn
"I had my first PC before Windows 1.0 and the wide spread use of the internet. As technology increased, I had difficulty getting satisfactory response from various quasi support groups to respond to issues. That is , until I started with ISOC as my ISP. I am now semi-retired, but will still continue my relationship with ISOC. Any problem that I faced was always dealt with in a responsive and professional way. Also, I want make a special “shout out” to Tommy O’Donnell with your support group. He is a problem solver extraordinaire. He has the remarkable ability to communicate with someone like myself who barely can spell computer on good day. I have complete trust in his abilities and advice."
Jack
"Since switching to Office 365 from our inhouse email, our company has experienced almost zero email down time. The support we receive from the team at ISOCNET is friendly and professional and are very quick to address any issues that do come up. ISOCNET has been invaluable in their assistance as we move our sister companies into Office 365 also. I would highly recommend ISOCNET to anyone looking to move to Office 365."
Ed
"Been receiving great praise from our new website, it turned out fantastic!"
Mike
"It’s a pleasure to work with a business that values customers and shows it. I teach Marketing at UC and I always emphasize the importance of customer experience, both positive and negative. This is a great example of the former. "
Best, Mike
"In this day of negative feedback I wanted to take the time to say thank you for your EXCELLENT tech Tommy O who confidently led me through several problems and made my ISOC life so much better. Kudos to Tommy and the person smart enough to hire him! "
Grateful Customer - Brenda
"Rick: I just wanted to pass along that Kelly Berkemeier and Shelly Enda have been doing a fantastic job supporting The Circuit. They have been invaluable in helping us answer questions, make some changes and provide advice on how to move forward. Thanks for all ISOCNET does for us!"
Tracy
"Dear ISOC Management, I want to extend my sincere appreciation regarding Jesse Rowland. He has helped me fairly recently and yesterday decreasing my trash bin and helping me understand what I need to do next time. He offered to delete my trash bin and me not knowing it was from my tablet. Still learning how to use my tablet."
Gratefully, Missy
"Hi, All. I really want to pass on my thanks to ISOC for having Josh Miller on your team. I have been a member of ISOC for about 15 years. I have never had anything but wonderful, attentive service whenever I had a question or problem. Josh took it to another level with his patience with me being a complete non-techie, helping me frequently with both emails and phone conversations. He held my hand through a most difficult series of issues with my not understanding how to make things work. Thanks for having such a great employee!"
Scott
"Hi Kelly, I wanted to let you know how much I appreciate your great team in getting my website up and running. Cherie was excellent as the project lead and your tech team was great walking me through setup. Everyone was friendly, very responsive on getting back to me with answers to my questions and making changes. You were great too! I love the website and so does everyone that has seen it.
Tammy
"We have scheduled monthly status meetings with ISOC, what a welcomed change. It gives us the opportunity to be proactive instead reactive when making decisions about our network infrastructure."
Paul
"I've been favorably impressed with their depth of understanding of how to structure the website. While the work is ongoing, the engagement thus far has increased website traffic and inquiries. The team holds virtual meetings with the partner for communication and project progress updates. Above all, ISOCNET's breadth of understanding of the project needs ensures high-quality outcomes."
Rob
"An increase in sales and organic and paid traffic has resulted from ISOCNET's development work. The team was responsive and attentive to the unique needs of the client. Besides providing training, they also built the website in a way that the client could manage it independently."
Stephanie
"Thank you for your excellent Customer Service! It makes all the difference (and creates loyal customers). ISOCNET obviously understands that. Please forward this message to your superior, along with my congratulations on an employee that exceeds customer expectations."
Thanks, Dee
"Hi, I just wanted to let you guys know what a gem you have in Shelley Enda. She is patient, smart, down-to-Earth and always flexible. We have recently had changes in leadership that have caused us to slow down on web design. She has been invaluable in helping us get through this process. I am always telling her how great she is but I want to make sure that everyone else does too. She is an excellent representation of your company. Seriously, she bends over backwards to make us happy."
Thanks, Erin
"I have truly valued and appreciated our communication and if every vendor we contacted was as helpful and amicable, life would be a better place."
Tim
"Brandon was a pleasure to work with and already provided help with a few things that we were struggling with here. Have a nice weekend!"
Thank you, Laurice
"ISOCNET is a FANTASTIC group of professionals, they are experts in IT, data security, online marketing, website development & design and cloud services. The team is top-notch and consistently provide excellent customer service!! Their knowledge is extensive and they have experience in so many verticals and industries. I highly recommend their services!!"
Debbie Hill
Frequently Asked Questions
Find the answers to questions that most new ISOCNET clients have, designed to help you select the right business plan for your needs
How long does a Mail Migration take?
The migration can depend on how much data you have and your Internet Connection Speed. It can take hours or days. Most migrations can be completed over a weekend, but some can take longer.
How long does a file server migration take?
Depending on the size of a file server, it can take longer than an email migration. When you are dealing with Terabytes of data, it may take days to migrate. In addition, the complexity of the file server and naming convention, may require more manual interventions that can take time. For larger file systems, it can take a week or two.
Can I access my files during a migration?
Yes, you will be able to work as you normally do during a file migration. The files will sync in the background. If completed during business hours, the migration may be paused or take a back seat to not impact your Internet Connectivity or productivity. Files will continue to sync in the background, so all your changes will eventually be copied to the new environment.
Can I access my emails during a migration?
There are multiple migration types. Some allow you to access your email, as a program syncs your email in the background. That is not available for all migration types. If it is not, then you may not have access to your old email during the migration. However, you will be able to access all new emails coming in through the outlook web app. These types of migrations often take place during your off hours, so you do not have to be impacted. You leave one day, and the next day, you are connected to the new system.
Will you support all my users?
Yes. ISOCNET will support all of your users that have a Microsoft 365 account. So, individuals can call in for support. However, account changes can only be made by authorized users.
