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There essentially two different types of MSP models. Re-Active and Pro-Active. A Re-Active IT Partner is going to do exactly that…re-act to problems. They put out fires and often work on a Break-Fix model. When it breaks, they will come in and fix it. Let’s explore each model.
Re-Active IT Services
- Lack of knowledge. Not regularly working on your network or having a history of why things are the way they are can impact a technicians ability to efficiently complete a task. This can lead to bad decision making and take longer to remediate.
- Downtime. Since the IT team doesn’t start working until it is already broken and impacting your production, your business will experience times of lower productivity.
- Unpredictable Expenses. Since you are only reacting, you will pay when things break, and you won’t know when or how much. Not only are you having to pay for things, but you are also losing money with downtime. It often cost more to fix a problem than to prevent it.
Pro-Active IT Services
Pro-Active services focuses on three core elements: Remote Management & Monitoring, Proactive Planning, and Thought Leadership
Remote Management & Monitoring
The foundation of a pro-active MSP is ensuring your systems are secure, continuously patched, and updated. Being pro-active is constantly watching to act quickly and prevent disasters. It is not just someone watching during business hours, but 24x7x365. There is a combination of software, automation, artificial intelligence and experienced professionals that are used to take preventative measures while supporting an infrastructure.
Pro-Active Planning
Pro-active IT Planning is necessary to align your IT with your business goals. We help create an IT Strategy that supports your business today and in the future. Regular reviews allows an MSP to gather additional information about what may be going on in the business, provide helpful information to support business goals, plan for the future to support business changes, and avoid unexpected IT expenses. A pro-active partner is truly an extension of your business, taking care of all of your IT needs, from the C-Level down.
Thought Leadership
A business like yours cannot expect to know what is happening in the IT world or what is available to your business that can give you a competitive edge. However, a pro-active MSP knows what is out there and knows what technology innovations can help your business, suggesting improvements and solutions before you know these changes are needed. This is the next level of strategic planning, and having an IT expert who understands your business can help you grow exponentially.
