ISOCNET values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect data obtained through our website, digital marketing services, IT solutions, Hosting Services, SMS texting programs, payment processing, and job application processes. By engaging with our services or applying for employment, you agree to the practices outlined below.

1. Information We Collect

To deliver our services and improve user experiences, we collect various types of information, including:

  • Personal Information: Name, email address, phone number, mailing address, and other details provided when you contact us, sign up for services, opt into SMS messaging, or apply for a job.
  • Business Information: Company name, industry, job title, and business contact details.
  • Usage Data: Server logs, Device logs, Website interactions (e.g., pages visited, time spent), IP address, browser type, device information, and data from advanced tracking tools (see Section 8).
  • SMS Data: Mobile phone number, opt-in consent records, and message history for our SMS texting programs.
  • Payment Information: Credit card or other payment details for service purchases, processed securely via a third-party gateway and never stored by ISOCNET.
  • Sensitive IT Services Data: Proprietary or confidential client data (e.g., intellectual property, personal information, business records, IT configurations) handled during managed IT services.
  • Job Applicant Data: Resumes, cover letters, employment history, education, references, and other details submitted for job applications.
  • Other Data: Feedback, survey responses, or inquiries you voluntarily provide.

2. How We Collect Information

We collect data through:

  • Direct Interactions: Forms, service sign-ups, SMS opt-ins, payment submissions, job applications, face to face interactions, telephone call, online meetings or customer inquiries.
  • Automated Technologies: Cookies, web beacons, advanced tracking tools (e.g., heatmaps, ad retargeting pixels), and analytics platforms (e.g., Google Analytics) are used when visiting our website.
  • SMS Opt-Ins: Explicit consent to receive text messages via web forms, text keywords, over the phone or other methods.
  • Third Parties: Partners like marketing platforms, payment gateways, or internet service providers, subject to their privacy policies and your consent.

3. SMS Texting Program

Our SMS program delivers updates, promotions, and service-related messages. By opting in, you agree to:

  • Consent: You explicitly consent to receive texts by opting in through a form, keyword, or confirmation. Opt out anytime by texting “STOP” or contacting [email protected] or filling out an online form on https://www.isoc.net.
  • Message Types: Promotional (e.g., IT service offers), transactional (e.g., appointment confirmations), Support Driven (providing service support and secondary information or informational (e.g., blog updates).
  • Frequency: Reasonable limits, not to exceed more than 2 promotional text per month. However, if you are receiving transactional or support information, multiple texts may occur depending on the situation or need.
  • Costs: Standard message and data rates may apply per your mobile carrier.
  • Data Use: We use your phone number and SMS data only for messaging, engagement tracking, and service improvement. We do not share your number with third parties for their marketing without consent.

4. Payment Information

For service purchases (e.g., digital marketing campaigns, IT solutions), we collect payment details (e.g., credit card number) through a secure third-party payment gateway. ISOCNET does not store payment information on our servers. All transactions comply with Payment Card Industry Data Security Standards (PCI-DSS). Our payment gateway partners handle and protect your payment data per their privacy policies.

5. Sensitive IT Services Data

For managed IT services and Hosting, we may process sensitive client data, including:

  • Intellectual property (e.g., source code, blueprints)
  • Sensitive Information (e.g., administrative credentials, client information)
  • Business records (e.g., supply chain data, financial reports).
  • IT configurations (e.g., network settings, security protocols).

We process this data only as directed by you, using robust security measures (e.g., encryption, access controls) and do not use it for purposes beyond the agreed services.

6. Job Applicant Data

When you apply for a job with ISOCNET, we collect:

  • Contact details, demographic information, resumes, cover letters, and employment history.
  • Education, professional qualifications, references, or other hiring-related data.

We use this data to evaluate applications, communicate about opportunities, and meet legal. We do not share applicant data with third parties, except with your consent (e.g., for background checks) or as required by law.

7. How We Use Your Information

We use your data to:

  • Deliver services like IT consulting, website optimization, digital marketing, and payment processing.
  • Send communications via email, phone, or SMS about services, promotions, or updates.
  • Process job applications and manage hiring.
  • Handle sensitive IT services data to fulfill client contracts.
  • Enhance our website and services using analytics and advanced tracking tools.
  • Provide customer support, respond to inquiries, and process transactions.
  • Comply with legal obligations, such as TCPA for SMS or employment regulations.

8. Cookies and Tracking Technologies

We use cookies and advanced tracking technologies to improve website functionality, analyze performance, and personalize marketing. These include:

  • Cookies: Store preferences, track sessions, and collect analytics (e.g., Google Analytics for page views).
  • Web Beacons: Track email opens or website interactions.
  • Advanced Tracking Tools:
    • Heatmaps: Tools like Hotjar record clicks, scrolls, and mouse movements to optimize website design.
    • Ad Retargeting Pixels: Pixels from Meta, Google Ads, or LinkedIn track behavior to serve relevant ads on other platforms.
    • Behavioral Tracking: Monitors user journeys (e.g., engagement with blog postings) to tailor content and campaigns.

You can manage preferences via your browser. Disabling cookies or tracking may affect website functionality.

9. How We Share Your Information

We may share data with:

  • Service Providers: Partners for SMS delivery, payment processing, analytics, or marketing (e.g., Hotjar, payment gateways), bound by contracts to protect your data.
  • Contractors: Independent contractors who assist in delivering services (e.g., IT consulting, marketing campaigns) are bound by confidentiality agreements to safeguard your information and use it only for the contracted purpose.
  • Business Partners: With consent, we share data with partners (e.g., internet providers) to enhance services.
  • Hiring Processes: With consent, job applicant data may be shared for background checks or references.
  • Legal Obligations: To comply with laws, subpoenas, or protect our rights, safety, or property.

We do not sell your personal information, payment details, sensitive IT services data, or job applicant data to third parties for their marketing purposes.

10. Data Security

We protect your data with:

  • Encryption for sensitive data (e.g., payment transactions, SMS, IT services data).
  • Access controls for all data, including job applicant records.
  • Regular security audits and IT infrastructure updates.

Payment information is never stored on our servers, minimizing risk. However, no system is fully secure, and we cannot guarantee absolute data security.

11. Your Rights and SMS Opt-Out

You can:

  • Opt Out of SMS: Text “STOP” to our SMS number or contact us [email protected]. We’ll remove you promptly.
  • Access or Update Data: Request access, correction, or deletion of your data, including job applicant or IT services data.
  • Limit Marketing: Opt out of promotional texts, emails, or ads while receiving transactional messages.
  • Review Sensitive Data: Inquire about our handling of your IT services data.

Contact us at [email protected] or 859-525-8730 to exercise these rights. We’ll respond within 30 days, per applicable laws.

12. Data Retention

We keep data only as needed for services, legal compliance, or dispute resolution:

  • SMS consent records: At least 4 years (TCPA compliance).
  • Payment transaction records (excluding card details): 7 years for accounting.
  • Sensitive IT services data: Duration of the service agreement, unless otherwise directed.
  • Job applicant data: 1 year post-application.
  • Usage data (including advanced tracking): Up to 2 years for analytics.

Data is deleted or anonymized when no longer needed.

13. Third-Party Links

Our website or SMS messages may link to third-party sites. We’re not responsible for their privacy practices. Review their policies before sharing data.

14. Children’s Privacy

Our services are not for individuals under 18. We do not knowingly collect children’s data. Contact us to remove any such data.

15. International Data Transfers

ISOCNET operates primarily in the U.S. Data from outside the U.S., including IT services or job applicant data, may be transferred to and processed in the U.S., where privacy laws differ. By using our services or applying for jobs, you consent to this transfer.

16. Policy Updates

We may update this policy to reflect new practices or legal requirements. Material changes will be communicated via email, SMS, or website notice before taking effect. Check this page regularly.

17. Contact Us

For questions about this policy, SMS program, payments, IT services data, or job applications, reach out to:

ISOCNET
7000 Houston Road, Suite 45
Florence, KY 41042
Email: [email protected]
Phone: 859-525-8730
Website: https://isoc.net