Interpretation

The following policy is intended to be a guideline to ISOCNET’s position against violations of the accepted norms of the internet community and is not intended to be exhaustive. We reserve the right at all times to protect out reputation and goodwill.

ISOCNET Password Policy

The ISOCNET password policy requires all users to maintain strong passwords by following the guidelines below.

Follow these requirements for ALL of your passwords:

  • Maintain a minimum of 12 characters
  • Use a mix of upper case and lower case letters, numbers and special characters
  • Passwords cannot contain the domain name or username.
  • When in doubt, use an online random password generator, such as https://www.pctools.com/guides/password/.

Email and Hosting

The customer must not use ISOCNET services for any of the following purposes:

  • Initiating or propagating ‘chain’ email or ‘pyramid’ emails.
  • Sending bulk or unsolicited emails, especially of a commercial nature.
  • Using their ISOCNET account as a maildrop for responses for any of the above actions.
  • The customer must not email a person after they have specifically requested that you do not mail them. This applies to any automated mail system you employ.
  • The customer must not send email or post articles with headers modified in such a way as to disguise the true source of such mail or article.
  • The customer must not post articles of a commercial nature to groups which are inappropriate to the subject of the article.
  • For Microsoft 365 users, the customer agrees to the Microsoft Cloud Agreement.

ISOCNET has a zero tolerance for spam originating from our customers, or from our customers’ customers, or for spam advertising web sites of our customers or our customers’ customers.

When we receive a complaint, we will forward it to you. If we don’t receive a response indicating the complete resolution of the complaint within 24 hours, we may drop your services involved in the spam complaint until we are convinced that the problem is resolved. In particular, we are concerned with spam that not only originates from your network, but also that advertises sites hosted on your network or ISOCNET’s network on your behalf.

If we get repeat complaints and it is clear that the problem has not been resolved, we may blackhole the section of IP space involved in the spam complaint until we are convinced that the problem is resolved. If so, we will contact you as soon as is feasible.
We reserve the right to drop the services involved in spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer’s network, or if denial of service attacks are originating from your network. In certain rare cases, we may do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
ISOCNET will enforce a strict anti-spam policy. Senders of Spam (Unsolicited Commercial Email) either into our network from the outside or from within our network to the outside world will be charged a fee of $5 per message.

Microsoft Cloud Services – Customer Usage Agreement

It is the customer’s responsibility to respect and obey the rules of Microsoft’s Cloud Agreement for all of the cloud based services the customer is subscribed to. All customers are entered into this agreement upon signing up for Microsoft Cloud Services, such as, but not limited to Office 365. The customer agrees to the Microsoft Cloud Agreement.

Miscellaneous

The customer must not use their account for the purpose of obtaining unauthorized access to any computer or service.
The customer is responsible at all times for use of the account, whether through the customer or through third parties.

Network Usage

Customers may not use ISOCNET’s network to attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the Customer, logging into a server or account the Customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization’s security policy.
Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. If your server is the initiator or target of a denial of service attack that adversely affects our/somebody else’s network, we will terminate your account without warning, and you will be held responsible for any charges that may result from this action. ISOCNET will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate systems or network security may incur criminal or civil liability.
Customers may not take any action that results in a loss or reduction of service event for any other ISOCNET customer.

Breaches

Following a breach of AUP, ISOCNET will take any action it considers to be appropriate up to and including closure of the account without notice. All breaches will be reviewed on a case by case basis.

ISOCNET reserves the right to publish details of breaches and the action taken including the names of the account holder.
ISOCNET does not allow credits or refunds for any outages resulting from a suspension or deletion of an account under this policy.
ISOCNET reserves the right to charge our currently hourly rate as cleanup fee for the following violations (including but not limited to):

  • Intentional or maliciously caused IRC bans.
  • US (Unsolicited Commercial Email / Unsolicited Bulk Email) cleanup.
  • Denial of Service attacks.
  • Serious Harassment.
  • Customer actions that result in a loss or reduction of service event for other ISOCNET customers.

ISOCNET reserves the right to modify or amend this Policy at any time.
Any breaches of this Policy should be reported to [email protected] and the entire posting, together with full headers, should be forwarded. Although it is not always possible to respond to each abuse report, all complaints will be investigated thoroughly.