By opening an account with WWW Internet Solutions, Inc. (dba ISOCNET) you agree to abide by the following Terms and Conditions:

These Terms and Conditions (“Terms”) govern the use of all services provided by ISOCNET (“Provider”, “we,” “us,” or “our”), including but not limited to Hosting (Web Hosting, Virtual Servers, Data Center Colocation), Managed Services, IT Services and Consulting, Cybersecurity, Web Development & Design, Digital Marketing, and Microsoft 365 (collectively, “Services”). By engaging our Services, you (“Customer,”, “Subscriber”, “Account Holder”, “you,” or “your”) agree to be bound by these Terms. Please read them carefully
1 General Terms Applicable to All Services

These general terms apply to all ISOCNET Services unless otherwise specified in the service-specific sections below.

1.1. Agreement Formation

  • These Terms, along with any applicable Service Agreement, Order Form, or Statement of Work (collectively, “Agreement”), constitute the entire agreement between ISOCNET and the Customer.
  • In case of conflict, the Service Agreement or Statement of Work prevails over these Terms.

1.2. Eligibility

  • You must be at least 18 years old and have the legal authority to enter into this Agreement.
  • You represent that all information provided to ISOCNET is accurate and complete.

1.3. Payment Terms

  • Fees: Fees for Services are outlined in the Service Agreement or Order Form. All fees are to be prepaid for services and are non-refundable.
  • Payment: Payments are due in U.S. dollars via approved methods (e.g., credit card, ACH, wire transfer, check, money order, or cash) within the timeframe specified (typically 30 days from invoice date).  All credit card payments will have a 3% markup imposed.  To pay with a credit card, you must contact our billing department at [email protected] or 859-525-8730 option 2.  All check payments may be mailed to:
    ISOCNET
    7000 Houston Road, Suite 45,
    Florence Kentucky, 41042
  • Credit Card Payments: If payment is to be made by credit card under this agreement, you authorize ISOCNET to automatically apply the appropriate prepayment charges to your credit card for each billing cycle and that ISOCNET may apply the amount due to the provided card at any time.
  • Late Payments: Overdue payments incur a 1.5% monthly interest charge or the maximum allowed by law. ISOCNET may suspend or terminate Services for non-payment after 10 days’ written (electronic or mailed) notice of late payment.
  • Suspended Accounts: Accounts determined to be in default may have their service suspended. Such interruption does not relieve you from the obligation to pay the monthly account charge. If such interruption occurs, in order to reactivate an account, a reconnect fee equal to up to 100% of the listed setup charge for services in default with a $50.00 minimum will be applied in addition to any outstanding balances. If The Subscriber defaults, The Subscriber agrees to pay ISOCNET its reasonable expenses, including attorney and collection agency fees, incurred in enforcing its rights under these Terms and Conditions. The Customer understands and agrees that ISOCNET shall not be responsible for any charges or expenses that The Subscriber may incur resulting from overdrawing The Subscriber’s bank account or exceeding The Subscriber’s credit card limit as a result of an automatic or manual charge generated by The Provider pursuant to this authority.
  • Taxes: You are responsible for all applicable taxes.

1.4. Term and Termination

  • Term: Services are provided for the duration specified in the Service Agreement, renewing automatically unless terminated.
  • Termination by Customer: You may terminate with 30 days’ written notice, subject to payment of all outstanding fees, including agreed upon contractual fees.  Prepaid service cannot be cancelled without prior written consent from The Provider and fees for such services are non-refundable.  If cancellation is caused by the Customer and/or its client’s breach of the Terms and Conditions, then Customer agrees that no refund is due.
  • Termination by ISOCNET: We may terminate or suspend Services for your breach of these Terms (e.g., non-payment, misuse) without notice.  If a suspension is longer than 15 days, the Customer will be notified as to the reason.  ISOCNET also has the right to suspend or terminate the Customer’s services without notice if at anytime any action by the Customer results in loss or reduction of service event for any other ISOCNET customer.  All fees paid in advance of cancellation will be pro-rated and refunded by ISOCNET to the Customer if ISOCNET initiates its right of cancellation and the Customer is NOT in violation of these Terms and Conditions.  Effect of Termination: Upon termination, you must pay all outstanding fees. ISOCNET is not liable for data loss post-termination.
  • Deletion: All accounts suspended or cancelled for 90 days will be deleted.

1.5. Intellectual Property

  • ISOCNET Property: All software, tools, and materials provided by ISOCNET remain our property or that of our licensors.
  • Customer Content: You retain ownership of content you provide but grant ISOCNET a non-exclusive, worldwide, royalty-free license to use, store, and process it to deliver Services.  Customer grants ISOCNET a limited, non-exclusive license to use Customer content solely for the purpose of providing the contracted Services. This license terminates upon service termination.
  • Feedback: Any feedback you provide may be used by ISOCNET without compensation.

1.6. Confidentiality

  • Both parties agree to protect confidential information (e.g., business plans, customer data) and not disclose it without consent, except as required by law.

1.7. Data Protection

  • Data Security: We implement reasonable technical and organizational measures to protect your data but cannot guarantee absolute security.
  • Customer Responsibility: You are responsible for ensuring your use of Services complies with all applicable laws, including data privacy and intellectual property laws.

1.8. Limitation of Liability

  • ISOCNET is not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss) arising from the Services provided by ISOCNET or any of ISOCNET’s affiliates, partners, or sub-contractors.
  • In no event shall ISOCNET’s total liability exceed the amounts paid by customer in the 30-day billing period immediately preceding the claim. This limitation applies regardless of the theory of liability, whether in contract, tort, negligence, or otherwise.

1.9  Non-Solicitation of Employees

  • Customer agrees that during the period of time they are a customer of ISOCNET, and for a period of three (3) years afterwards, not to, in any manner, directly or indirectly, solicit to hire or hire any person who at such time is, or who within the past six months was an employee of ISOCNET.

1.10 SMS Communication

1.11 Changes of These Terms

  • ISOCNET reserves the right to change the rates and fees by notifying Customer 30 days in advance of the effective date of the change.
  • ISOCNET reserves the right to amend the Terms and Conditions, and any such amendments shall become effective upon promulgation.
  • Customer shall have the right, for a period of 15 days after the promulgation of any amendments to the Terms and Conditions, to terminate the contract, by giving written notice and receive a refund of any customer fees attributable to any period of time subsequent to the effective date of any such amendments to the Rules and Regulations.
  • Upon breach of this Contract, all of Customer’s rights and privileges shall be immediately terminated. Upon termination of the account, ISOCNET has the right to delete all data, files or other information owned by The Subscriber.

1.12 Indemnification

  • Customer agrees to indemnify ISOCNET against claims arising from your misuse of Services, violation of these Terms, or infringement of third-party rights.
  • ISOCNET will indemnify you against claims that our Services infringe third-party intellectual property rights, provided you notify us promptly and cooperate fully.

1.13 Force Majeure

  • Neither party is liable for delays or failures due to events beyond their control (e.g., natural disasters, cyberattacks), except for payment obligations.
  • This includes but is not limited to: acts of God, natural disasters, epidemics, government orders, war, terrorism, labor disputes, internet outages, third-party service failures, and cyberattacks against ISOCNET’s infrastructure.

1.14 Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the State of Ohio, USA, without regard to conflict of law principles.
  • Disputes: Disputes will be resolved through binding arbitration in Hamilton County, Ohio, under the American Arbitration Association (AAA) rules, except for intellectual property disputes, which may be litigated in federal or state courts.

1.15 Amendments

  • ISOCNET may update these Terms with 30 days’ notice. Continued use of Services after changes constitutes acceptance.

1.16 Notices

  • Customer consents to electronic delivery of all notices, agreements, and disclosures. Customer may withdraw consent by providing 30 days written notice.
  • Notices must be in writing and sent via email or certified mail to the contact details in the Service Agreement.  
  • Email: [email protected]
  • Mail to:
    ISOCNET
    ATTN:  Legal Department
    7000 Houston Road, Suite 45,
    Florence Kentucky, 41042

1.17 DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, ISOCNET provides all services “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.

  1. Service-Specific Terms

The following terms apply to specific ISOCNET Services in addition to the general terms above.

2.1. Hosting Services (Web Hosting, Virtual Servers, Data Center Colocation, and Ancillary services such as SSL Certificates)

2.1.1. Scope

  • Web Hosting: Includes shared, dedicated, or cloud-based hosting for websites, with specified storage, bandwidth, and support.
  • Virtual Servers: Provides virtualized server environments with customizable resources (CPU, RAM, storage).
  • Data Center Colocation: Offers physical space, power, cooling, and connectivity for your servers in our secure data centers.

2.1.2. Customer Responsibilities

  • You must maintain secure account credentials and promptly report unauthorized access.
  • You are responsible for your content’s legality and compliance with laws (e.g., copyright, anti-spam).
  • For colocation, you must ensure your equipment meets our specifications and complies with safety regulations of the Data Center.  CyrusOne Data Center Terms and Conditions can be found here:  https://www.cyrusone.com/vendor-terms
  • Colocation:  Customer desires to have access to a part of ISOCNET premises in which to install and operate Network equipment and cabling and to interconnect such equipment and cabling with the ISOCNET IP network; and, ISOCNET is willing to provide to Customer, the right to utilize a part of its premises upon the terms and conditions set forth below.
    • Right to Locate. ISOCNET hereby grants to Customer a non-exclusive right, subject to termination as provided herein, to locate, install, maintain, monitor, operate, replace, repair and remove (collectively “locate”) certain of its Internet related equipment (the “Equipment”), in a certain designated space (the “Space”) within a designated ISOCNET facility (the “Premises”).
    •  Customer shall arrange for the transit and delivery of all Equipment to the Space at its sole cost and expense.
    •  Customer shall provide ISOCNET with reasonable prior notice (not less than two (2) business days) of the actual delivery date of the Equipment
    •  Customer shall install, operate and maintain the Equipment at its sole expense and such installation, operation and maintenance:

(i)  shall not cause harm to the Space or the Premises or any other facilities of ISOCNET, or third parties;

(ii) shall not interfere in any way with ISOCNET’s use or operation of the Premises or of its facilities or with the use or operation of any third party facilities;

(iii) shall not physically conflict or electrically interfere with the facilities of ISOCNET or third parties;

(iv) shall be in full compliance with Internet related industry standards, NEC and OSHA requirements, and in accordance with ISOCNET requirements and specifications.

  • All Equipment must be rack mountable using appropriate brackets, except where otherwise expressly permitted in writing by ISOCNET. Customer is solely responsible for assuring that the Equipment is mounted in an efficient and appropriate manner
  • All cabling shall be tied and organized, run to the side of the rack, and labeled. Connectors must be secured in the interface socket.
  • Customer shall be solely responsible for all costs associated with the configuration, installation, interconnection and operation of the Equipment, including without limitation, transportation related costs, and any electrical or other work which must be completed in order to interconnect the Equipment.
  • Customer shall be solely responsible for all maintenance and repairs on the Equipment. All such work, except for emergency repairs, shall be conducted only during normal business hours.
  • Customer must provide for remote access (via modem or other means) where available, in order to administer, configure, monitor and operate the Equipment.
  • Customer shall, at all times, comply with ISOCNET rules and regulations regarding access to its facilities, including without limitation, adequate notice before entry (not less than one business day), appropriate dress and professional conduct. ISOCNET may remove any personnel of Customer not in compliance with its rules and regulations, and may prohibit access by any person at its discretion.
  • Customer agrees to comply with all policies set out by ISOCNET with regard to the use of ISOCNET facilities, equipment, and services. This includes but is not limited to ISOCNET Terms and Conditions (T&C) which is located on the ISOCNET website and ISOCNET Acceptable Use Policy (AUP).
  • Customer may not perform any construction or install any Equipment without written approval from ISOCNET. ISOCNET reserves the right to accept or reject Customer’s design at its sole discretion.  All costs of design work shall be Customer’s responsibility.
  • ISOCNET shall inspect the completed installation and must approve same before Customer is allowed to utilize the Equipment for any reason.   Any installations that do not meet with ISOCNET approval will be subject to rejection by ISOCNET.  ISOCNET also reserves the right to order reasonable modifications to any installations.
  • Customer is solely responsible for obtaining any and all necessary building permits or other authorizations required for collocation of its Equipment, and Customer shall not permit any lien or other encumbrance to attach to the Premises as a result of the collocation of its Equipment hereunder, and shall indemnify and hold harmless, ISOCNET, from and against any costs or liabilities arising from the placement and/or removal of any such lien or encumbrance.
  • The Equipment is and shall remain the personal property of Customer notwithstanding the fact that it may be affixed or attached to the Premises. Upon termination of the Agreement or the applicable Collocation Schedule, all Equipment shall be removed by Customer within five (5) business days. Any Equipment not removed within such time shall be deemed abandoned, and may be stored by ISOCNET in the manner of its choosing. All costs of removal and storage incurred by ISOCNET in accordance with this provision shall be paid by Customer prior to release of the Equipment to its care and custody.  Any Equipment not claimed within sixty (60) days of termination may be sold by ISOCNET in the manner of its choosing and any proceeds of such sale shall first be applied to amounts owed under this Agreement, and then to pay for costs of removal and storage and/or to reimburse ISOCNET for any such costs it has paid. Any proceeds remaining from such sale after payment of said costs shall be paid to Customer upon written request.  ISOCNET shall make reasonable attempt to notify Customer of any sale of Equipment.  ISOCNET shall not, under any circumstances, be responsible for any damage resulting from removal of Equipment, whether by ISOCNET or Customer.
  • Upon the giving of thirty (30) days advance notice to Customer, ISOCNET may require Customer to relocate the Equipment to other space within the Premises. In such event, ISOCNET shall pay its own costs of such relocation, and shall reimburse Customer for its reasonable costs, if any, related to such relocation.
  • All access to the Premises will be under escort from ISOCNET. In order to obtain access the Customer must notify ISOCNET a minimum of 24 hours in advance.  Escorted Access will be granted between the hours of 8:00 am and 5:00 pm Monday through Friday except for observed U.S. Government Holidays.  Access other than the times listed above, and without 24 hours advance notice, will be charged for at the hourly rate that is current for ISOCNET at the time for Escorted Access in 15 minute increments, with a minimum of 1 hour access.  In the event that you choose to purchase a full cabinet and your account is paid in full (up to date), you will be allowed full unescorted access to your cabinet. Customer shall designate certain qualified persons who will be the only persons given access to the Customer Area (Designated Persons).  Designated Persons will be listed on Supplier’s Access List and granted un-escorted access to their cabinet only.

2.1.3. Service Level Agreement (SLA)

  • We guarantee 99.9% uptime for Hosting Services, excluding scheduled maintenance (notified 48 hours in advance).
  • Downtime credits are available based on the amount of downtime that occurred, not to exceed 1 month of service.  You will be credited for the amount of time your services were unavailable.  Credits are given only by request, which must be made in writing within 30 days of outage/incident.

2.1.4. Prohibited Uses

  • Hosting Services may not be used for illegal activities, spamming, or hosting malicious content (e.g., malware, phishing sites).
  • Violations may result in immediate suspension or termination.
  • If you are found to be performing illegal activity, in addition to paid services, you will be financially responsible to pay for fines, and retribution for those users effected. In additional you will be financially responsible for the remedy of such action by the ISOCNET Staff and/or third-parties at our current hourly rate.

2.1.5. Data Backup

  • ISOCNET provides limited backups as specified in the Service Agreement, if different from standard services. You are responsible for maintaining independent backups.  Hosting services and virtual services are limited to 14 days of backups.
  • We are not liable for data loss due to your failure to back up.
  • Customer acknowledges that backups are provided as a courtesy only. ISOCNET shall have no liability for any data loss, corruption, or inability to restore data, regardless of cause.

2.1.6. Applicable Laws

  • All customers are bound by the local laws, International laws, and industry specific  laws & compliance where they do business.  It is up the customer to be aware of the laws, stay current, and abide by them.
  • Customers operating across borders must comply with the laws of each country where their users are located.
  • General Data Protection and Privacy Laws:  Based on where the customer conducts business, it is up to them to follow the laws and regulations, including the changing and new laws.  These include but are not limited to COPPA, CPPA, CPA, VCDPA, &  GDPR.
  • Email Marketing Regulations:  For email services, we have a zero policy for spam and customers are subject to abide by the CAN-SPAM Act, and customers must include a physical address, provide an unsubscribe option, and avoid deceptive subject lines or sender information.  It is important that users of our system do not send unwanted messages.  Sending Malicious emails are unacceptable and will result in financial responsibility and termination of services..
  • Intellectual Property Laws:
    • Copyright Laws: Customers must ensure that content used in designs, websites, or emails (e.g., images, text, code) does not infringe on copyrights. This includes using licensed or original content.
    • Trademark Laws: Customers must avoid using trademarks (e.g., logos, brand names) without permission in their designs or domain names.
    • DMCA (Digital Millennium Copyright Act): In the U.S., customers must respond to takedown notices if their hosted content is reported for copyright infringement.
  • Website Accessibility Laws:
  •  Hosting and Domain Name Regulations
    • ICANN Policies: Customers using domain names must comply with ICANN rules, such as providing accurate WHOIS information and adhering to domain dispute resolution policies.
    • Illegal activities like hosting malware, phishing sites, or illegal content (e.g., child exploitation material).
  • Content and Speech Regulations
    • Defamation Laws: Customers must avoid posting defamatory content (e.g., false statements harming someone’s reputation) on websites or emails.
    • Obscenity and Illegal Content Laws: Content hosted or distributed must not violate laws on obscenity, hate speech, or illegal activities.
    • Advertising Laws: In the U.S., the FTC regulates truth in advertising, requiring honest claims in marketing materials.
  • Industry-Specific Regulations
  • Customers in regulated industries (e.g., healthcare, finance) may need to comply with additional laws which may include but not be limited to the following.  This is the customer’s responsibility to ensure they are complying.
    • HIPAA (Health Insurance Portability and Accountability Act): For healthcare-related customers, protecting patient data is mandatory.
    • PCI DSS: Customers handling credit card payments must follow Payment Card Industry Data Security Standards.

2.2. Managed Services

2.2.1. Scope

  • Includes monitoring and alerting, fully managed services, proactive monitoring, maintenance, and support for your IT infrastructure, servers, or applications as outlined in the Service Agreement.  This includes remote and onsite support provided by ISOCNET.

2.2.2. Customer Responsibilities

  • You must provide necessary access (e.g., admin credentials) and promptly report issues.
  • You are responsible for software licenses and compliance with third-party terms.

2.2.3. SLA (Service Level Agreement)

  • Response times and resolution goals are best effort. We provide support Monday – Friday, 8 am – 5 pm, except on company holidays.  We aim for proactive and preventive support to minimize downtime.  Our goal is to respond within 90 minutes from the first contact from customer within business hours.  However, we also put our best effort into resolving issues within 1 – 2 business days, depending on severity.
  • Any support provided outside of normal business hours, (Business Hours is Monday – Friday, 8 am – 5 pm, except on company holidays) or requested to be completed within 1 business day, may be deemed as emergency support and billable at 2 times our current hourly rate.
  • ISOCNET will act as your advocate with third-party vendors but may be limited by those vendors response and services rendered.

2.2.4. Limitations

  • Services do not cover hardware, software, or third-party costs.
  • ISOCNET is not liable for downtime caused by your modifications or third-party vendors.

2.3. IT Services and Consulting

2.3.1. Scope

  • Includes IT strategy, system integration, cloud migration, and custom consulting as defined in the Statement of Work.

2.3.2. Customer Responsibilities

  • Customer must provide accurate requirements, timely feedback, and access to systems or personnel.
  • It is the Customer responsible for implementing recommendations unless ISOCNET is contracted for execution.

2.3.3. Deliverables

  • Deliverables (e.g., reports, plans) are provided “as-is” unless otherwise agreed. Acceptance criteria are outlined in the Statement of Work.

2.3.4. Limitations

  • ISOCNET is not liable for outcomes based on your failure to implement recommendations or external factors (e.g., market changes).

2.3.5. Applicable Laws

  • Consulting services comply with intellectual property laws and data privacy regulations as applicable.

2.4. Cybersecurity

2.4.1. Scope

  • May include, but not limited to vulnerability assessments, penetration testing, firewall management, password manager, managed SOC, DNS Filtering, Security Awareness & Training, End Point Detection and Response, Anti-virus, OS/Third-Party Updates, Security Patching, and incident response as specified in the Service Agreement.

2.4.2. Customer Responsibilities

  • You must disclose all relevant systems and vulnerabilities and authorize testing in writing.
  • You are responsible for implementing recommended security measures unless ISOCNET is contracted to do so.  If ISOCNET is contracted, it is the customers’ responsibility to provide all access and communicate all changes.
  • You are responsible for the action taken by you, your employees, and vendors.  ISOCNET cannot be responsible for any negligence.

2.4.3. Limitations

  • No security service guarantees protection against all threats. You acknowledge that cybersecurity is an ongoing process.
  • ISOCNET is not liable for breaches caused by your failure to follow recommendations, your actions, or third-party actions.

2.5. Web Development & Design

2.5.1. Scope

Includes website design, development, updates and maintenance as outlined in the Statement of Work.

2.5.2. Customer Responsibilities

  • Customers must provide content, branding guidelines, and timely feedback.
  • Customer is responsible for the legality of provided content (e.g., no copyright infringement).
  • Prompt scheduling and the ability to keep projects on schedule is critical to ISOCNET’s business. For this reason failure to respond to an ISOCNET request for information for more than 30 days will trigger the need for payment in full prior to project completion and ISOCNET will invoice at this time.
  • Failure to respond to an ISOCNET request for information for more than 45 days deems a project as complete and any and all outstanding balances become due in full at this time. Any further development work beyond this point will have to be requoted to continue.
  • Any cost arising from payment clearings or transaction charges are solely the responsibility of the Client and will be charged as such in addition to a processing fee to ISOCNET based on the then current hourly Development rate in 30 minute increments with a minimum of 1 hour.
  • Any costs incurred by ISOCNET for third party code license required to complete the quoted Development Work are the responsibility of the Client and will be solely borne by the Client. Any such third party code license will be attached to the existing ISOCNET code license for the quoted Development Work.

2.5.3. Cancellations
Should the Client wish to cancel acceptance of the quotation, ISOCNET will invoice the client for any work completed to date, as a percentage of the total work involved.

  • The minimum cancellation fee will be 30% of the accepted quotation.
  • The client must advise ISOCNET in writing of the request not to proceed with work.

2.5.4. Ownership

Upon full payment, customers own the final website design, excluding ISOCNET’s proprietary tools or third-party software.  The code is transferable to a supported hosting platform.

2.5.5. Limitations

  • ISOCNET is not liable for website performance issues caused by third-party hosting, software, or your modifications.
  • ISOCNET will pursue due care to ensure the Development Work created by ISOCNET is free of errors.
  • ISOCNET will correct any errors made by ISOCNET staff in the workmanship involved in the production of the quoted Development Work during the warranty period.
  • ISOCNET does not accept responsibility for losses or damage arising from errors within the Development Work.
  • ISOCNET does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that ISOCNET may require completing the quoted Development Work.

2.6. Digital Marketing

2.6.1. Scope

Includes SEO, PPC advertising, social media management, and content marketing as specified in the Service Agreement/Scope of Work.

2.6.2. Customer Responsibilities

  • You must provide campaign goals, branding materials, and access to accounts (e.g., Google My Business, Google Analytics, Google Ads, Social Media Accounts ).
  • You are responsible for the accuracy and legality of marketing content.

2.6.3. Limitations

  • ISOCNET does not guarantee specific results (e.g., rankings, conversions) due to external factors (e.g., search engine algorithms).
  • ISOCNET is not liable for third-party platform penalties (e.g., Google bans).

2.7. Domain Registrations

2.7.1. Scope

Includes registration, renewal, transfer, and management of domain names.

2.7.2. Customer Responsibilities

  • You must provide accurate domain ownership information and comply with ICANN regulations.
  • You are responsible for renewing domain names promptly to avoid service interruptions. If you are paying for the service with ISOCNET, you must pay for the renewal at least 30 days prior to the actual renewal date.
  • It is Your responsibility to validate domains when asked to comply with ICANN.

2.7.3. Limitations

  • ISOCNET does not guarantee the availability of specific domain names or the successful transfer of domains due to external registry policies.
  • ISOCNET is not liable for domain registration issues caused by inaccurate information, non-payment, or non-compliance with registry rules.

2.7.4. Applicable Policies

2.8. Microsoft 365

2.8.1. Scope

Includes setup, migration, and support for Microsoft 365 subscriptions (e.g., Exchange, Teams, SharePoint) as resellers or administrators.

2.8.2. Customer Responsibilities

It is the customer’s responsibility to respect and obey the rules per Microsoft’s Cloud Agreement for all of the cloud-based services the customer is subscribed to. All customers are entered into this agreement upon signing up for Microsoft Cloud Services, such as, but not limited to Office 365. The customer agrees to the Microsoft Cloud Agreement.

2.8.3. Limitations

  • ISOCNET is not liable for Microsoft 365 service outages or limitations imposed by Microsoft.
  • Support is limited to capabilities provided within the Microsoft 365 Portals

3. Contact Information

For questions or notices regarding these Terms, contact:

ISOCNET
7000 Houston Road, Suite 45
Florence, KY 41042
Email: [email protected]
Phone: 859-525-8730

4. Miscellaneous

  • Severability: If any provision is unenforceable, the parties agree to replace it with an enforceable provision that most closely reflects the original intent, the remaining provisions remain in effect.
  • Waiver: Failure to enforce a term does not waive future enforcement.
  • Assignment: You may not assign this Agreement without ISOCNET’s consent. ISOCNET may assign it to a successor or affiliate.
  • Entire Agreement: These Terms, with any Service Agreement or Statement of Work, supersede all prior agreements.