Managed IT Services in Cincinnati
As a managed service provider, we deliver complete or supplemental IT support to small and medium sized business in the Greater Cincinnati Area.
We take care of your IT so you can tend to the more important matters of running your business. ISOCNET provides expert help that ends frustration when something goes wrong with your infrastructure. Call us today to discuss how we can customize a solution for you.
Full-Service MSP
Our managed IT services deliver complete or supplemental IT support to the SMB market in Greater Cincinnati and beyond. We give businesses the power to drive efficiency and reduce costs through remote service delivery and IT service automation.
By choosing ISOCNET for your managed IT needs, you can expect:
- One monthly fee for total IT support
- Comprehensive solutions to manage devices, security, and data
- One point of contact for all of your vendor management
- Guaranteed response times
- Support plans that are tailored to your needs
- Strategic approaches to IT management
- Total alignment of your business and IT goals
- Local IT support in Cincinnati, OH
Managed IT Service Provider with Expertise, Experience, and Attention to Detail
With more than 20 years of experience, ISOCNET can help your business adapt to changes in technology and overcome challenges you are facing. Our goal is to alleviate IT issues and ensure your technology works seamlessly, so you can focus on running your business.
In addition to managed IT, we offer a range of services including:
- Business Continuity Planning
- Cyber Security Services
- Compliance Services
- IT Consulting
- Network & Data Security
- Website Migration Services
Our Service Options
Monitoring & Alerting
Stay patched and keep your systems up-to-date for a minimal cost, and receive alerts with errors and warnings. This service option gives you the insight to manage your network, and if you run into something that requires more expertise, our team is able to remote in and resolve your problems.
Buy a block of time and only use it when you need it. Get the same lightweight tool we use to manage your own devices. Gain peace of mind by having a team to call on when a different level of IT expertise is required, or you don’t have the time to tackle an issue that arises.
Proactive Management
With this service, we proactively monitor and manage your entire infrastructure. Your entire organization can enter in tickets, just as they would internally. So, we truly become an extension of your IT Staff.
Our lightweight tool keeps your systems running at peak performance while sending us the necessary information and alerts to proactively respond to issues before they become a problem. All of our remediations are performed remotely, and onsite work is billed as needed. This helps keep your costs down.
Fully-Managed Services
With our fully-managed IT services, we are your IT team! We take care of all of your IT needs, upgrades, enhancements, migrations, and planning. Whether we are strategizing new technologies, negotiating vendor relationships, or implementing new platforms, our team is an extension of your organization.
We support the entire staff onsite and remotely. Your uptime and productivity is our priority. We allow you to manage a budget with no surprise project fees for labor. We help you prioritize mission-critical issues, non-urgent activities, and nice-to-haves.
Managed Infrastructure Includes
Server Management
Businesses require servers to run key business applications around the clock, accessible from anywhere. We take care of the hardware, software, Operating System, security, anti-virus & malware protection, reporting, configuration, remediation, and more
Desktop Management
We take care of each desktop’s hardware, Operating System, applications, security, anti-virus & malware protection, reporting, configuration, remediation, and full end user support. We are your IT department and work with each member of your team as our own. Taking the burden off of in house staff.
Network Management
Without the proper network management, your infrastructure is a sitting duck. Our team of network engineers takes care of set up, configurations, and maintenance for your entire network. Whether you have a simple or complex set up, we have the team to keep your network securely up and running.
Firewall Management
As technology advances, and cybercriminals get more sophisticated, we must focus on getting the most out of your hardware and software to protect and control access into your network. We make it easy for you! We set up, configure, manage, and analyze your firewall data for optimal performance and security.
Backup Management
We take backups seriously! Having good, tested backups are a necessity in business continuity and responding to threats. ISOCNET delivers secure, reliable, cost-effective disaster recovery and business continuity protection.
Asset Management
As part of the Managed Infrastructure, managing your hardware is included. We know what you have, where it is, and when it may be ready to upgrade or retire. If something breaks on it, we can fix it!
Vendor Support & Management
ISOCNET Is your advocate with your vendors. Whether it be due to a needed upgrade, someone to talk Geek to them, or getting in a ticket for a resolutions, we take care of it! Anything IT, becomes our responsibility, so you can focus on what you do best.
Cybersecurity Management
As threats continue to become more sophisticated managing your security is a job in itself. Running regular vulnerability scans and penetration tests, help us to stay on top of the latest threats and keep your business protected.
Why ISOCNET?
ISOCNET started in 1996, because the owner was tired of getting a busy signal and not getting support. Here at ISOCNET, we believe in providing technology that works for you backed by people who support you. We are homegrown here in the Cincinnati-Northern Kentucky area, and specialize in working with small to medium-sized businesses.
We offer proven technology coupled with friendly customer service and decades of experience. If you want a partner who cares about your success and will protect and manage all of your IT, you have come to the right place.
What ISOCNET Customers have to say
"Fantastic company with an impressive skill set and even better customer service. Our firm is extremely happy with our new website. Hire them!"
Amanda
"I can't express how much it means to me that I know you always have my back when it comes to the website! Trust is everything! Thank you so much for all you do!!"
Mary
"I can't think of a better way to say ISOC is great than: They do what they say they are going to do, when they say they are going to do it and for the price they say they are contracting for. I've been with them since the beginning (1998)."
Chuck Klein
"Very quick responsive answer to my complicated issue."
Russ Connors
"Hi Kelly, We’re super pleased with how quickly you guys were able to help us out. Thank you so much for jumping in and to get the issues resolved and the site back up. "
Best, Lisa
"At ISOC you get to talk to a knowledgeable live individual, you are not left waiting on hold, you never get pushed into voice-mail hell or AI bots, and you get follow up without having to ask for it. Thanks, John, you saved me a lot of anxiety and effort."
Richard
"Also, I would like to comment on your professionalism and ease of handling things for us over the past several years as we are technically challenged. You and Kelly make us want to continue working with ISOC!!"
David
"Over the past two years I have had the pleasure of working with two of your support personnel, John and Tommy. Both times I needed assistance in getting my e-mails up and running. Both of your employees are skilled, knowledgeable and responsive. They represent your organization very well!"
Bill
"Hi Kelly, I want to let you know that John from Support was absolutely fabulous helping me today. He was also very patient when I didn’t understand something. Have a great week."
Teri
"I was probably one of your first customers and have loved your service. Thank you for your great service."
Glenn
"I had my first PC before Windows 1.0 and the wide spread use of the internet. As technology increased, I had difficulty getting satisfactory response from various quasi support groups to respond to issues. That is , until I started with ISOC as my ISP. I am now semi-retired, but will still continue my relationship with ISOC. Any problem that I faced was always dealt with in a responsive and professional way. Also, I want make a special “shout out” to Tommy O’Donnell with your support group. He is a problem solver extraordinaire. He has the remarkable ability to communicate with someone like myself who barely can spell computer on good day. I have complete trust in his abilities and advice."
Jack
"Since switching to Office 365 from our inhouse email, our company has experienced almost zero email down time. The support we receive from the team at ISOCNET is friendly and professional and are very quick to address any issues that do come up. ISOCNET has been invaluable in their assistance as we move our sister companies into Office 365 also. I would highly recommend ISOCNET to anyone looking to move to Office 365."
Ed
"Been receiving great praise from our new website, it turned out fantastic!"
Mike
"It’s a pleasure to work with a business that values customers and shows it. I teach Marketing at UC and I always emphasize the importance of customer experience, both positive and negative. This is a great example of the former. "
Best, Mike
"In this day of negative feedback I wanted to take the time to say thank you for your EXCELLENT tech Tommy O who confidently led me through several problems and made my ISOC life so much better. Kudos to Tommy and the person smart enough to hire him! "
Grateful Customer - Brenda
"Rick: I just wanted to pass along that Kelly Berkemeier and Shelly Enda have been doing a fantastic job supporting The Circuit. They have been invaluable in helping us answer questions, make some changes and provide advice on how to move forward. Thanks for all ISOCNET does for us!"
Tracy
"Dear ISOC Management, I want to extend my sincere appreciation regarding Jesse Rowland. He has helped me fairly recently and yesterday decreasing my trash bin and helping me understand what I need to do next time. He offered to delete my trash bin and me not knowing it was from my tablet. Still learning how to use my tablet."
Gratefully, Missy
"Hi, All. I really want to pass on my thanks to ISOC for having Josh Miller on your team. I have been a member of ISOC for about 15 years. I have never had anything but wonderful, attentive service whenever I had a question or problem. Josh took it to another level with his patience with me being a complete non-techie, helping me frequently with both emails and phone conversations. He held my hand through a most difficult series of issues with my not understanding how to make things work. Thanks for having such a great employee!"
Scott
"Hi Kelly, I wanted to let you know how much I appreciate your great team in getting my website up and running. Cherie was excellent as the project lead and your tech team was great walking me through setup. Everyone was friendly, very responsive on getting back to me with answers to my questions and making changes. You were great too! I love the website and so does everyone that has seen it.
Tammy
"We have scheduled monthly status meetings with ISOC, what a welcomed change. It gives us the opportunity to be proactive instead reactive when making decisions about our network infrastructure."
Paul
"I've been favorably impressed with their depth of understanding of how to structure the website. While the work is ongoing, the engagement thus far has increased website traffic and inquiries. The team holds virtual meetings with the partner for communication and project progress updates. Above all, ISOCNET's breadth of understanding of the project needs ensures high-quality outcomes."
Rob
"An increase in sales and organic and paid traffic has resulted from ISOCNET's development work. The team was responsive and attentive to the unique needs of the client. Besides providing training, they also built the website in a way that the client could manage it independently."
Stephanie
"Thank you for your excellent Customer Service! It makes all the difference (and creates loyal customers). ISOCNET obviously understands that. Please forward this message to your superior, along with my congratulations on an employee that exceeds customer expectations."
Thanks, Dee
"Hi, I just wanted to let you guys know what a gem you have in Shelley Enda. She is patient, smart, down-to-Earth and always flexible. We have recently had changes in leadership that have caused us to slow down on web design. She has been invaluable in helping us get through this process. I am always telling her how great she is but I want to make sure that everyone else does too. She is an excellent representation of your company. Seriously, she bends over backwards to make us happy."
Thanks, Erin
"I have truly valued and appreciated our communication and if every vendor we contacted was as helpful and amicable, life would be a better place."
Tim
"Brandon was a pleasure to work with and already provided help with a few things that we were struggling with here. Have a nice weekend!"
Thank you, Laurice
"ISOCNET is a FANTASTIC group of professionals, they are experts in IT, data security, online marketing, website development & design and cloud services. The team is top-notch and consistently provide excellent customer service!! Their knowledge is extensive and they have experience in so many verticals and industries. I highly recommend their services!!"
Debbie Hill
What ISOCNET Customers have to say
"Fantastic company with an impressive skill set and even better customer service. Our firm is extremely happy with our new website. Hire them!"
Amanda
"I can't express how much it means to me that I know you always have my back when it comes to the website! Trust is everything! Thank you so much for all you do!!"
Mary
"I can't think of a better way to say ISOC is great than: They do what they say they are going to do, when they say they are going to do it and for the price they say they are contracting for. I've been with them since the beginning (1998)."
Chuck Klein
"Very quick responsive answer to my complicated issue."
Russ Connors
"Hi Kelly, We’re super pleased with how quickly you guys were able to help us out. Thank you so much for jumping in and to get the issues resolved and the site back up. "
Best, Lisa
"At ISOC you get to talk to a knowledgeable live individual, you are not left waiting on hold, you never get pushed into voice-mail hell or AI bots, and you get follow up without having to ask for it. Thanks, John, you saved me a lot of anxiety and effort."
Richard
"Also, I would like to comment on your professionalism and ease of handling things for us over the past several years as we are technically challenged. You and Kelly make us want to continue working with ISOC!!"
David
"Over the past two years I have had the pleasure of working with two of your support personnel, John and Tommy. Both times I needed assistance in getting my e-mails up and running. Both of your employees are skilled, knowledgeable and responsive. They represent your organization very well!"
Bill
"Hi Kelly, I want to let you know that John from Support was absolutely fabulous helping me today. He was also very patient when I didn’t understand something. Have a great week."
Teri
"I was probably one of your first customers and have loved your service. Thank you for your great service."
Glenn
"I had my first PC before Windows 1.0 and the wide spread use of the internet. As technology increased, I had difficulty getting satisfactory response from various quasi support groups to respond to issues. That is , until I started with ISOC as my ISP. I am now semi-retired, but will still continue my relationship with ISOC. Any problem that I faced was always dealt with in a responsive and professional way. Also, I want make a special “shout out” to Tommy O’Donnell with your support group. He is a problem solver extraordinaire. He has the remarkable ability to communicate with someone like myself who barely can spell computer on good day. I have complete trust in his abilities and advice."
Jack
"Since switching to Office 365 from our inhouse email, our company has experienced almost zero email down time. The support we receive from the team at ISOCNET is friendly and professional and are very quick to address any issues that do come up. ISOCNET has been invaluable in their assistance as we move our sister companies into Office 365 also. I would highly recommend ISOCNET to anyone looking to move to Office 365."
Ed
"Been receiving great praise from our new website, it turned out fantastic!"
Mike
"It’s a pleasure to work with a business that values customers and shows it. I teach Marketing at UC and I always emphasize the importance of customer experience, both positive and negative. This is a great example of the former. "
Best, Mike
"In this day of negative feedback I wanted to take the time to say thank you for your EXCELLENT tech Tommy O who confidently led me through several problems and made my ISOC life so much better. Kudos to Tommy and the person smart enough to hire him! "
Grateful Customer - Brenda
"Rick: I just wanted to pass along that Kelly Berkemeier and Shelly Enda have been doing a fantastic job supporting The Circuit. They have been invaluable in helping us answer questions, make some changes and provide advice on how to move forward. Thanks for all ISOCNET does for us!"
Tracy
"Dear ISOC Management, I want to extend my sincere appreciation regarding Jesse Rowland. He has helped me fairly recently and yesterday decreasing my trash bin and helping me understand what I need to do next time. He offered to delete my trash bin and me not knowing it was from my tablet. Still learning how to use my tablet."
Gratefully, Missy
"Hi, All. I really want to pass on my thanks to ISOC for having Josh Miller on your team. I have been a member of ISOC for about 15 years. I have never had anything but wonderful, attentive service whenever I had a question or problem. Josh took it to another level with his patience with me being a complete non-techie, helping me frequently with both emails and phone conversations. He held my hand through a most difficult series of issues with my not understanding how to make things work. Thanks for having such a great employee!"
Scott
"Hi Kelly, I wanted to let you know how much I appreciate your great team in getting my website up and running. Cherie was excellent as the project lead and your tech team was great walking me through setup. Everyone was friendly, very responsive on getting back to me with answers to my questions and making changes. You were great too! I love the website and so does everyone that has seen it.
Tammy
"We have scheduled monthly status meetings with ISOC, what a welcomed change. It gives us the opportunity to be proactive instead reactive when making decisions about our network infrastructure."
Paul
"I've been favorably impressed with their depth of understanding of how to structure the website. While the work is ongoing, the engagement thus far has increased website traffic and inquiries. The team holds virtual meetings with the partner for communication and project progress updates. Above all, ISOCNET's breadth of understanding of the project needs ensures high-quality outcomes."
Rob
"An increase in sales and organic and paid traffic has resulted from ISOCNET's development work. The team was responsive and attentive to the unique needs of the client. Besides providing training, they also built the website in a way that the client could manage it independently."
Stephanie
"Thank you for your excellent Customer Service! It makes all the difference (and creates loyal customers). ISOCNET obviously understands that. Please forward this message to your superior, along with my congratulations on an employee that exceeds customer expectations."
Thanks, Dee
"Hi, I just wanted to let you guys know what a gem you have in Shelley Enda. She is patient, smart, down-to-Earth and always flexible. We have recently had changes in leadership that have caused us to slow down on web design. She has been invaluable in helping us get through this process. I am always telling her how great she is but I want to make sure that everyone else does too. She is an excellent representation of your company. Seriously, she bends over backwards to make us happy."
Thanks, Erin
"I have truly valued and appreciated our communication and if every vendor we contacted was as helpful and amicable, life would be a better place."
Tim
"Brandon was a pleasure to work with and already provided help with a few things that we were struggling with here. Have a nice weekend!"
Thank you, Laurice
"ISOCNET is a FANTASTIC group of professionals, they are experts in IT, data security, online marketing, website development & design and cloud services. The team is top-notch and consistently provide excellent customer service!! Their knowledge is extensive and they have experience in so many verticals and industries. I highly recommend their services!!"
Debbie Hill
Frequently Asked Questions
Find the answers to questions that most new ISOCNET clients have, designed to help you select the right business plan for your needs
How do I know which package is right for me?
Consider your budget, Infrastructure complexity, in house resources, and overall needs. If you are looking to just have your systems secure and current and use your own in house staff you can go with a smaller package. If you lack and IT Support staff and are looking for an extension of your fully managed may be right for you. Speak with an IT consultant today.
How does onboarding work?
Once we have defined the service packages you are looking for we request an domain administrator level access. Then we install our light weight tool and our IT team takes it from there. We start supporting your team day 1.
What do I need to get started?
Once we know your package, having credentials makes for a speedier onboarding process.
Looking for a Specific IT Service?
Every company is unique and may be at a different stage in their IT needs. You may not be ready for a Managed Service provider, but need help to complete an IT project. Or you are just looking to add on security services to your network. We are here to help the small to medium size businesses take advantage of proven technology and superior security at an affordable price.
IT Consulting
It can be a challenge to get the right technical skill sets available when you need. We have a team of engineers to support every aspect of your network. Read more about our IT consulting services in Cincinnati.
Cybersecurity Services
As we are doing more business online, we are being more susceptible to attacks. Get the tools your business needs to stay safe online. Read more about our cybersecurity services.
